1. Introduction
At Guiding Angels Social Care, we are committed to protecting and respecting the privacy of children, families, carers, professionals, and visitors to our website. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Guiding Angels Social Care provides residential care and support for children and young people.
Data Controller: Guiding Angels Social Care
Email: info@angelsocialcare.com
3. Information We Collect
We may collect and process the following types of personal data:
a) Information you provide directly
Name
Contact details (email address, phone number)
Any information submitted via contact forms or enquiries
b) Information collected automatically
IP address
Browser type and device information
Pages visited and time spent on the website
c) Sensitive information
We do not intentionally collect sensitive personal data about children through the website. Please do not submit confidential or sensitive information via online forms.
4. How We Use Your Information
We use your data to:
Respond to enquiries or requests
Provide information about our services
Improve our website and user experience
Ensure safeguarding and security of our services
We will only use your information where we have a lawful basis, including:
Consent
Legitimate interests
Legal obligations
5. Safeguarding and Children’s Data
Protecting children is central to our work.
Our website is designed to minimise data collection
We do not knowingly collect personal data from children online without appropriate safeguards
Any safeguarding concerns raised through the website will be handled in line with our safeguarding policies
6. Sharing Your Information
We do not sell or share personal data for marketing purposes.
We may share information with:
Regulatory bodies (e.g., safeguarding authorities) where required
IT service providers who support our website (under strict confidentiality agreements)
Law enforcement or legal authorities if required by law
7. Data Security
We take appropriate technical and organisational measures to protect your data, including:
Secure servers and encryption
Access controls
Regular system monitoring
However, no online system is completely secure, and we encourage you not to share sensitive information via the website.
8. Data Retention
We only keep personal data for as long as necessary to:
Fulfil the purpose it was collected for
Meet legal and regulatory requirements.
9. Your Rights
Under data protection law, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
To exercise your rights, please contact us at:
info@angelsocialcare.com..
10. Cookies
Our website may use cookies to improve functionality and user experience.
You can control or disable cookies through your browser settings.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Guiding Angels Social Care
Email: info@angelsocialcare.com.
14. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk.
